Customize Offer and Email Styling

Customize the look of the product protection offers that appear in your store and the purchase/cancelation email that your customers receive.

Extend allows you to give your customers a branded experience that matches the look and feel of your company brand.

Customize your Offers

Offers are what your customers view and interact with on your webstore when viewing a product that has an eligible production protection plan in Extend's system. There are three different types of offers that can be enabled for your store:

  • Product View Offer - Displayed when a customer lands on a specific product's page on your webstore (always visible)
  • Modal Offer - A pop-up that is displayed when a customer adds a warrantable product to their cart without also purchasing the associated product protection plan
  • Cart Offer - Displayed when a customer lands in their cart and has not purchased a product protection plan for the eligible products in the cart

Customizing your offers allows you to match the look and feel of your offers with the branding on your webstore.

  1. Log into the Merchant Portal
  2. On the left navigation bar, click on Customize
  3. Under "Primary Color" enter your desired hex color code OR use the color sliders to choose your primary color for your offers
  4. Click Publish Changes on the blue banner

As you make changes to your primary color, you will see the offer preview update on the right hand side. The preview represents what your customers will see on your webstore for the different offer types. You can preview your color setting across the different offer types by clicking the arrows beside the preview.

After you are satisfied with your primary color choice, a banner will appear at the top of the page prompting you to publish your changes.

If you have made changes to your primary color and you want to reset back to the default Extend primary color, click the Reset button.

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Note

If you do not click Publish Changes, your new primary color will not be saved.



Customize your Customer Emails

Each time a product protection offer is purchased or canceled, your customer will receive an email from Extend with information about the product and product protection plan. There are two parts that you can customize: your company logo and company display name.

The default settings will not include your store logo in customer emails, and will use whatever store name was selected during account creation.

Upload your Store Logo
You can upload your store logo so that your customers will see a co-branded email with each purchase or cancelation of an Extend product protection plans.

  1. Log into the Merchant Portal
  2. On the left navigation bar, click on Customize
  3. Under "Store Logo", click the + button and select your product logo of choice
  4. Click Publish Changes on the blue banner

Store Logo Requirements

  • Image must be PNG or JPEG format
  • 10 MB max file size

Store Logo Recommendations

  • Avoid white spaces around logo
  • At least 500 pixels on any side
  • Minimum resolution of 72 dpi

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Warning

Not following the store logo requirements and recommendations may cause the logo upload to fail or a distorted view of your logo in your customer emails.

After you have successfully uploaded your company logo, your store logo will be updated in the preview on the right hand side of the screen. If you are satisfied with the display of your logo, a banner will appear at the top of the page prompting you to save your changes.

Update your Store Name
You can update the store name that appears in the email sent out to customers with each purchase or cancelation of an Extend product protection plan.

  1. Log into the Merchant Portal
  2. On the left navigation bar, click on Customize
  3. Under "Store Name", update your store name
  4. Click Publish Changes on the blue banner

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Note

If you do not click Publish Changes, your new store logo and/or store name will not be saved.


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