NetSuite

Integration & Technical Solution Guide for NetSuite ERP

This guide provides an integrated solution to call relevant Extend APIs from native NetSuite order-to-cash and return-to-credit flows so that you can easily access, create, update, and cancel warranty products and plan information from NetSuite ERP for transactions that took place on your webstore. This guide also provides a complete integration guide for selling product protection from NetSuite ERP sales orders directly. If products are returned, we take care of canceling any corresponding contracts upon item receipt. So whether your customers are purchasing product protection on your website, or your agents are selling product protection directly in NetSuite ERP, we’ve got you covered.

Glossary

Name

Description

Host System

Store

A specified collection of data for an Extend customer that includes Products, Plans, and Contracts

Extend

Product

A collection of information about a product in the Extend store

Extend

Plan

A collection of information about a warranty plan that is assigned to a product

Extend

Contract

A collection of information around a sales document for a customer that has purchased an available plan for a specific product

Extend

Item

A native NetSuite Inventory Item record

NetSuite

Sales Order

A native NetSuite Sales Order record

NetSuite

Item Fulfillment

A native NetSuite Item Fulfillment record

NetSuite

Customer Return Authorization (RMA)

A native NetSuite Return Authorization Record

NetSuite

Item Receipt

A native NetSuite Item Receipt

NetSuite


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