post https://api.helloextend.com/service-orders//fulfill
This endpoint allows you to fulfill a service order by submitting the required resolution details.
You can fulfill a replacement service order with the following resolution methods:
- Gift card
- if you sent the customer with a gift card equal to the replacement value of the original product purchased in order to buy their own replacement product
- Product replacement
- if you sent the customer a full replacement product that is the same or of like value to what they originally purchased
- if you send the customer a partial replacement that or product part that resolves the specific issue from their claim
You can fulfill a depot repair or onsite repair service order by providing the following information:
- Repair completed date
- Repair method (i.e.,
repair_onsite
orrepair_depot
)
For repair service order fulfillment, you will need to use the Request Payment endpoint to add any servicing expenses incurred to be reimbursed by Extend.
Important to note: When you fulfill a service order, the following will automatically happen:
- The customer will receive an email notifying them that their fulfillment is on its way (If you are a merchant and do not want to communicate the fulfillment details to the customer, contact your merchant success manager to configure)
- An expense will be added to the service order with the expense type and amount that was entered in the fulfillment details for replacement fulfillment methods