This endpoint allows you to complete fulfillment for a customer's approved issue (as captured by the service order record) by submitting the required resolution details.

You can fulfill Extend Product Protection and Shipping Protection by gift card or providing a direct replacement.

Gift card
- if you sent the customer with a gift card equal to the replacement value of the original product purchased in order to buy their own replacement product
Product replacement
- if you sent the customer a full replacement product that is the same or of like value to what they originally purchased
- if you send the customer a partial replacement that or product part that resolves the specific issue from their claim

You can fulfill Shipping Resolution with a refund or replacement order. Returns can be fulfilled using refund only.

Shipping Resolution & Return Refund
- if you processed a refund to the original method of payment for a customer's return or shipping resolution claim to resolve
- you can also process refund via store credit fulfillment method

Important to note: When you fulfill a service order, the following will automatically happen:

The customer will receive an email notifying them that their fulfillment is on its way (If you are a merchant and do not want to communicate the fulfillment details to the customer, contact your merchant success manager to configure)

200Fulfill a service order

400The request to the endpoint was invalid

403Forbidden

404The specified resource was not found

409Conflict

422Unprocessable entity

500Internal server error