This endpoint allows you to complete fulfillment for a customer's approved issue (as captured by the service order record) by submitting the required resolution details.

You can fulfill Extend Product Protection and Shipping Protection by gift card or providing a direct replacement.

• Gift card
  • if you sent the customer with a gift card equal to the replacement value of the original product purchased in order to buy their own replacement product
• Product replacement
  • if you sent the customer a full replacement product that is the same or of like value to what they originally purchased
  • if you send the customer a partial replacement that or product part that resolves the specific issue from their claim

You can fulfill Shipping Resolution with a refund or replacement order. Returns can be fulfilled using refund only.

• Shipping Resolution & Return Refund
  • if you processed a refund to the original method of payment for a customer's return or shipping resolution claim to resolve
  • you can also process refund via store credit fulfillment method

Important to note: When you fulfill a service order, the following will automatically happen:

1. The customer will receive an email notifying them that their fulfillment is on its way (If you are a merchant and do not want to communicate the fulfillment details to the customer, contact your merchant success manager to configure)