Analytics

View your sales and attach rate analytics.

You can view your business performance within the Merchant Portal, including key metrics like warranty sales, warranty performance, attach rate and more. The full list of metrics included are:

  • Net contract revenue
  • Total gross contract revenue
  • Average $ value of contracts sold
  • Total # contracts sold (displayed as % chart)
    • by coverage type
    • by by term length
    • by product category
    • over preselected/custom time period
  • Overall unit attach rate and $ value attach rate
    • by product category
    • by preselected time period (months, quarters)
  • Total # of refunds
  • % of warranties refunded

📘

Note

If you are interested in viewing your business performance in the Merchant Portal, reach out to your MSM for more information. Analytics must be enabled by your MSM.

View Warranty Sales Performance

The default tab for the Analytics view is Warranty Sales performance. To view your warranty sales performance:

  1. Log into the Merchant Portal
  2. On the left navigation bar, click on Analytics

View Attach Rate Performance

You can view your attach rate performance by doing the following:

  1. Log into the Merchant Portal
  2. On the left navigation bar, click on Analytics
  3. Click on the Attach Rate Performance subtab

📘

Note

Attach rate performance is only available to merchants who have integrated with the Orders API or Analytics SDK. If you're not sure about your integration with Extend, please reach out to your Administrator or MSM for more information.


Did this page help you?