Analytics

You can view your business performance within the Merchant Portal, including key metrics like warranty sales, warranty performance, attach rate and more. The full list of metrics included are:

View Product Protection Analytics

Your product protection analytics report gives you access to the following performance data:

• Total Warranty Sales ($)
  • By Term Length (i.e. 1 Year, 2 Years, 3 Years)
  • By Coverage Type (i.e. ADH, Base)
  • By Channel (i.e. "call center", "telesales", etc.)
  • Over Time Period (i.e. Weekly, Monthly, Quarterly)
• Total # Warranties Sold
  • Over Time Period
• Merchant Revenue ($)
• Average Warranty Price ($)
• Average Warranty Price (as % of product price)
• Warranties Refunded ($)
• Dollar Attach Rate (%)
  • By Product Category (i.e. "e-bike", "jewelry", etc.)
  • Over Time Period
• Unit Attach Rate (%)
  • Over Time Period
• Total # Claims (excludes claims outside coverage period)
  • By Failure Type (i.e. "Water Damage")
• Claims Approval Rate (%)
• # of Approved Claims
• By Failure Type (i.e. "Water Damage")

To view your Product Protection analytics:

1. Log into the Merchant Portal
2. On the left navigation bar, click on Analytics
3. Click on the "Product Protection" tab

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Note

Your Analytics dashboard updates once a day -- if you notice that your Analytics report is not matching up to your internal reporting, this may be because your report has not been refreshed yet. In this case, return back to your Analytics report the next day and your data should be up to date for the previous day.

View Shipping Protection Analytics

Your shipping protection analytics report gives you access to the following performance data:

• Total Contract Sales ($)
  • Over Time Period (i.e. Weekly, Monthly, Quarterly)
• Total # Contracts Sold
  • Over Time Period (i.e. Weekly, Monthly, Quarterly)
• Merchant Revenue ($)
• Average Contract Price ($)
• Average Order Value ($)
• Unit Attach Rate (%)
  • Over Time Period (i.e. Weekly, Monthly, Quarterly)
  • By Price Band
• Total # Claims (excludes claims outside coverage period)
  • By Failure Type (i.e. "Shipment Stolen")
• Claims Approval Rate (%)
  • By Failure Type

To view your Shipping Protection analytics:

1. Log into the Merchant Portal
2. On the left navigation bar, click on Analytics
3. Click on the "Shipping Protection" tab

📘

Note

Your Analytics dashboard updates once a day -- if you notice that your Analytics report is not matching up to your internal reporting, this may be because your report has not been refreshed yet. In this case, return back to your Analytics report the next day and your data should be up to date for the previous day.