Extend Products Export

This job uses Extend’s API to traverse the entire storefront catalog and export each Simple and Variant Product that is, at the time of the job run, merchandisable (online and in stock):

  1. Go to Business Manager Operations Jobs. Select the Extend Products Export job.
  2. Go to Job Steps and select Scope. Configure this to run in the scope of the site integrating with Extend.
  3. Schedule this to run at the preferred cadence (Extend recommends once per day), at a time that’s most suitable for a recurring job setup, ideally after the catalog is being updated.
  4. Ensure this job is triggered at least once without errors and notify Extend after the successful run. Extend will confirm if the product sync was successful.

Extend Orders Creation

This job uses Extend’s Orders API to consume the orders queue, stored in the ExtendOrdersQueue custom object. During SFCC order creation (after checkout), an instance of this object is created for each SFCC order. When this job is triggered, it sends an Order generation request to Extend and Extend will generate any necessary service contracts or lead tokens (for Post Purchase flow) and write them back onto the corresponding order line items. Upon successful order creation, the job removes the completed instances from the queue. This job is only required if the Extend Integration Method custom preference is set to Orders API on Schedule.

Extend Contracts Creation

This job uses Extend’s Contracts API to consume the contracts queue, stored in the ExtendContractsQueue custom object. During SFCC order creation (after checkout), an instance of this object is created for each Extend Protection Plan on the SFCC order. When this job is triggered, it sends a contract generation request to Extend for each queued element. Upon successful contract creation, the job removes the completed instances from the queue. This job is only required if the Extend Integration Method custom preference is set to Contracts API on Schedule.

Send Historical Orders

This job uses Extend’s Orders API to send historical orders from the past 2 years in SFCC to Extend during extension/cartridge installation for analytics and optimization reasons.

Note: For new merchants only who install the SFCC extension for the first time.

Create Refunds from SFCC

This job uses Extend’s API to cancel an active contract on a canceled SFCC order (Order Status = “Canceled”). Please note that Extend will never refund the customer directly, as Extend does not capture the customer’s payment information at any point. Customer refunds should be processed based on the merchant’s regular refund process. This job will simply terminate active contract(s) after the customer’s refund request is accepted by the merchant. All canceled Extend contracts are represented as credit lines on Extend’s monthly invoice. For additional information on Extend’s refund policy, please reach out to the Extend project team.

Note: This job is not required if the merchant’s return and refund process occurs outside of SFCC as the contract cancellation requests to Extend will likely occur in a downstream system. Confirm with the Extend project team prior to scheduling this job.


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