Product Protection

Integration Guide for enabling the Product Protection within a NetSuite ERP.

This guide provides an integrated solution to call relevant Extend APIs from native NetSuite order-to-cash and return-to-credit flows so that you can easily access, create, update, and cancel warranty products and plan information from NetSuite ERP for transactions that took place on your webstore. This guide also provides a complete integration guide for selling product protection from NetSuite ERP sales orders directly. If products are returned, we take care of canceling any corresponding contracts upon item receipt. So whether your customers are purchasing product protection on your website, or your agents are selling product protection directly in NetSuite ERP, we’ve got you covered.


NameDescriptionHost System
StoreA specified collection of data for an Extend customer that includes Products, Plans, and ContractsExtend
ProductA collection of information about a product in the Extend storeExtend
PlanA collection of information about a warranty plan that is assigned to a productExtend
ContractA collection of information around a sales document for a customer that has purchased an available plan for a specific productExtend
ItemA native NetSuite Inventory Item recordNetSuite
Sales OrderA native NetSuite Sales Order recordNetSuite
Item FulfillmentA native NetSuite Item Fulfillment recordNetSuite
Customer Return Authorization (RMA)A native NetSuite Return Authorization RecordNetSuite
Item ReceiptA native NetSuite Item ReceiptNetSuite