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You must migrate to Automated Mapping by 12/31/2024

As part of Extend's new process, we request that you connect with Merchant Support using the Merchant Portal by 12/31/2024. This will ensure your Extend program is setup appropriately. Failing to do so may result in missed opportunities or your Extend program may be discontinued until this is resolved.

Overview

There are a variety of methods Extend uses to map Protection Plans to the products in your catalog. Traditionally, the platform would evaluate your individual products and map a specific plan to those products manually. This not only meant that you had to ensure Extend had new and updated product details, but also that those products had been assigned to the appropriate warranty plans. The impact of not doing so could impact your ability to provide your customers the opportunity to purchase a Protection Plan on eligible products.

With Extend's new Automated Protection Plan Mapping feature, the platform can now generate a Protection Plan offer using the category of a product based on your own unique taxonomy. This eliminates the dependency to maintain a individual product catalog sync or rely on manual mapping updates by Extend, allowing you to ensure that Protection Plan offers are always presented to customers for all eligible products as soon as possible.

To get started, all you need to do is ensure that Extend has an up to date list of all of your product categories.

Requirements

1. Category Hygiene

Please make sure your categories are up to date and are properly maintained.

Examples of non-hygienic Categories

Example 1

If you sell Indoor Furniture and Outdoor Furniture and ALL the products in your catalog are under the "Couch" category

Example 2

Having non-descriptive or too general or vague category names, such as "Generic Product" for all the products in your catalog

Example 3

Having the product category assigned to a product is a complex concentration of multiple categories, for example

Examples of hygienic Categories

Example 1

If you sell Indoor Furniture and Outdoor Furniture, the Indoor Furniture products in your catalog are under the "Indoor Furniture" category and the Outdoor Furniture products in your catalog

Example 2

Having descriptive category name, such as "Electronics" for all your earbuds, headphones and speakers.

Example 3

Having more granular product categories allows Extend to achieve more accurate protection plan eligibility.

2. Products must have assigned Categories

Please make sure that each individual product you sell is assigned to a category.

3. Provide Extend with an up to date list of your product Categories

Extend will map Protection Plans to your product categories. Since changes to category taxonomies occur much less frequently, it allows us to achieve maximum offer eligibility.