Overview

We’re excited to expand our work together and offer shipping protection to your customers! This guide will walk you through the process of getting live with Shipping Protection by Extend as quickly and easily as possible. Read on to learn more!

Checklist

Previously installed and configured Extend BigCommerce Product Protection Listed App
Connected with your Extend representative to enable Shipping Protection for your store
Have existing products with warranty offers in your store
Integrate the Shipping Offer Element
Verify Integreation
Go Live!

Below is an example of the Offer Placement within a Checkout page:

Prerequisites

Listed BigCommerce app is installed
Shipping Protection has been approved and enabled for the store
Existing merchant with warranty offers on the site

If you haven't used our Product Protection offering or reached out to our team at the least, please fill out the intake form here https://info.extend.com/demo-request to request to have shipping Protection enabled for your account. We will followup withing 1-2 days and will want you to choose which customer experience you want to provide, either OPT IN or OPT OUT. To learn more about each of these two options feel free to review here.

If you run into any issues during this process or have questions please reach out to our team through your Merchant Portal.