Getting Started on Shipping Protection BigCommerce


We’re excited to expand our work together and offer shipping protection to your customers! This guide will walk you through the process of getting live with Shipping Protection by Extend as quickly and easily as possible. Read on to learn more!


Below is an example of the Offer Placement within a Checkout page:


  • Listed BigCommerce app is installed
  • Shipping Protection has been approved and enabled for the store
  • Existing merchant with warranty offers on the site

If you haven't used our Product Protection offering or reached out to our team at the least, please fill out the intake form here to request to have shipping Protection enabled for your account. We will followup withing 1-2 days and will want you to choose which customer experience you want to provide, either OPT IN or OPT OUT. To learn more about each of these two options feel free to review here.

If you run into any issues during this process or have questions please reach out to our team through your Merchant Portal.