Field and Status Definitions

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Every lead has a specific set of fields describing the details and status of the lead. The following fields are defined below. Additionally, you can view the field/status definitions within the Merchant Portal by hovering your cursor over column titles in your leads list view or clicking the information icon beside the Status field.

Leads List View Field Definitions

Field Name	Field Definition
Transaction ID	Transaction ID in your system (typically order ID)
Date	Order creation date
Customer Name	Customer’s name
Customer Email	Customer’s email address
Product Ref ID	Product’s ID in your system (often same as SKU)
Product Name	Product name displayed to customers
Purch Price	Price customer paid for product after any discounts applied
Status	Current status of the lead

Lead Details View Field Definitions

Field Name	Field Definition
Product Name	Product name displayed to customers
Status	Current status of the lead
Transaction Id	Transaction ID associated with the initial order in your system (typically order ID)
Customer Email	Customer’s email address
Product Ref Id	Product’s ID in your system (often same as SKU)
Product Purchase Price	Price customer paid for product after any discounts applied
Lead Token	Unique ID of the lead in Extend's system
Quantity	Total number of leads available for post-purchase product protection sales. If the customer purchased two of the same product and did not purchase a warranty for either product, quantity would be '2'
Quantity Consumed	Total number of leads that have converted to contract sales

Status Definitions

Status Name	Status Definition
Live	The customer is eligible for a post-purchase Product Protection Offer
Consumed	The customer has already purchased the post-purchase Product Protection Offer
Expired	The customer eligibility for a post-purchase Product Protection Offer has expired

Updated about 1 year ago