Field and Status Definitions

Every lead has a specific set of fields describing the details and status of the lead. The following fields are defined below. Additionally, you can view the field/status definitions within the Merchant Portal by hovering your cursor over column titles in your leads list view or clicking the information icon beside the Status field.

Leads List View Field Definitions

Field NameField Definition
Transaction IDTransaction ID in your system (typically order ID)
DateOrder creation date
Customer NameCustomer’s name
Customer EmailCustomer’s email address
Product Ref IDProduct’s ID in your system (often same as SKU)
Product NameProduct name displayed to customers
Purch PricePrice customer paid for product after any discounts applied
StatusCurrent status of the lead

Lead Details View Field Definitions

Field NameField Definition
Product NameProduct name displayed to customers
StatusCurrent status of the lead
Transaction IdTransaction ID associated with the initial order in your system (typically order ID)
Customer EmailCustomer’s email address
Product Ref IdProduct’s ID in your system (often same as SKU)
Product Purchase PricePrice customer paid for product after any discounts applied
Lead TokenUnique ID of the lead in Extend's system
QuantityTotal number of leads available for post-purchase product protection sales. If the customer purchased two of the same product and did not purchase a warranty for either product, quantity would be '2'
Quantity ConsumedTotal number of leads that have converted to contract sales

Status Definitions

Status NameStatus Definition
LiveThe customer is eligible for a post-purchase Product Protection Offer
ConsumedThe customer has already purchased the post-purchase Product Protection Offer
ExpiredThe customer eligibility for a post-purchase Product Protection Offer has expired

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