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Manage your Store

Add multiple stores, enable/disable your store(s), and navigate between them.

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Find your Extend Store ID

Your Store ID is the unique value generated in Extend's system that identifies your store. You can find and copy your Store ID by doing the following:

  1. Log into the Merchant Portal
  2. On the left navigation bar, click on Settings
  3. Scroll down to the section called Sandbox credentials
  4. Your Store ID is the value below "Sandbox Store ID". Copy your Store ID by clicking the Copy button

Update your Store Name

Your Store Name is the display name of your store. The Store Name is used:

  • To differentiate between your stores in the Merchant Portal (if you have multiple stores)
  • On Contract purchase emails that go out to your Customers

You can find and update your Store Name by doing the following:

  1. Log into the Merchant Portal
  2. On the left navigation bar, click on Settings
  3. Scroll down to the section called Store details
  4. Update the Store Name field and click the Save button

Enable/Disable Offers on your Store

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Note

If your store has not been enabled and approved by Extend, you will not be able to enable product or shipping protection offers on your store. Please contact your MSM to get your store enabled and approved for product and/or shipping protection.

There are currently two statuses a store can have:

  • Not Live - Your store is not enabled and approved for product or shipping protection by Extend. No product or shipping protection offers are currently being displayed in your store.
  • Live - Your store has been enabled and approved for product and/or shipping protection by Extend. Product and/or shipping protection offers are currently being displayed in your store if the following conditions are met:
    • You have integrated your store with the Extend SDK or API
    • Product protection offers are enabled for the specific products you want to display offers for

Enable Product Protection Offers for your Store

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Note

Your store will be disabled by default until you have completed the onboarding process with your MSM. During this time, you will not be able to enable your store via the Merchant Portal and you will see a lock icon over the toggle.

You can enable product protection offers for your store by doing the following:

  1. Log into the Merchant Portal
  2. On the left navigation bar, click on Settings

  1. Click the Product Protection toggle in the Store status block

You should see the the following:

  • Product Protection toggle in the Store status block is updated to Live
  • A green success message "Product Protection is now live in your store"
  • The status in the store picker at the top left has been updated to Live

Enable Shipping Protection Offers for your Store

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Note

Your store will be disabled by default until you have completed the onboarding process with your MSM. During this time, you will not be able to enable your store via the Merchant Portal and you will see a lock icon over the toggle.

You can enable shipping protection offers for your store by doing the following:

  1. Log into the Merchant Portal
  2. On the left navigation bar, click on Settings

  1. Click the Shipping Protection toggle in the Store status block

You should see the the following:

  • Shipping Protection toggle in the Store status block is updated to Live
  • A green success message "Shipping Protection is now live in your store"
  • The status in the store picker at the top left has been updated to Live

Disable Offers for your Store

You can disable offers for your store by doing the following:

  1. Log into the Merchant Portal
  2. On the left navigation bar, click on Settings
  3. Click the Product Protection and/or Shipping Protection toggle in the Store status block, depending on which offers you want to disable

  1. Click the Disable button

You should see the toggle your clicked previously in the Store status block is updated to Not Live

Add a New Store

Extend allows your business to connect multiple stores to your Merchant Portal and seamlessly switch between your stores. This is particularly useful if your business has multiple brands or different store domains for each country you operate in. The supported eCommerce platforms are listed below:

  • Shopify
  • BigCommerce
  • Salesforce Commerce Cloud
  • Custom
  • Magento

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Note

Reach out to your Merchant Success Manager to enable multi-store.

You can add a new store by doing the following:

  1. Log into the Merchant Portal
  2. On the left hand navigation bar, click on the store picker
  3. Click the Add a New Store option

  1. Click the eCommerce Platform selector and select a platform

  1. Enter a Store Name and Store URL
  2. Click the Add Store button

You will see a confirmation modal letting you know the new store was successfully added. Closing the confirmation modal will land you in your new store.

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Note

If you choose Shopify as your eCommerce Platform, you will be redirected to Shopify to authenticate during the process of adding a new store (see below). After authentication, you will be directed back into the Merchant Portal.

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Note

After you have successfully added a store, you need to import the product catalog for your new store (unless you selected Shopify as your eCommerce platform). Reach out to your MSM to start the process of importing your product catalog for the new store.

Navigating Between your Stores

You can switch between your stores by doing the following:

  1. Log into the Merchant Portal
  2. On the left hand navigation bar, click on the store picker
  3. Click on the store name you want to switch over to

Updated 7 months ago