Get Help
Have a question or issue? Visit the Help Center or Submit a Ticket.
Click the Help icon in the top navigation bar to access our Help Center or Submit a Ticket.
![](https://files.readme.io/fc9f4a9-image.png)
Visit the Help Center
Click the Help Center button to visit the Extend Help Center home page, or go directly to one of the most common help topics.
![](https://files.readme.io/9c5c830-image.png)
On the Help Center home page, search for a topic or access help articles within predefined topics.
![](https://files.readme.io/2017d09-image.png)
Submit a Support Ticket
From the Help menu, click Contact Us.
![](https://files.readme.io/f819dd9-image.png)
Fill out the Contact Us form with as much information as possible.
![](https://files.readme.io/5473ed8-image.png)
- Your Name and Email address will be auto-populated, as well as your Store Domain Name. Feel free to add your Phone Number (optional) if that is your preferred method of contact.
- Select your Type of Request:
- Billing - Report payment or billing concerns related to your account.
- Product Mapping - Report issues with warranty plans mapped to your product catalog and product categories. If you've added new products to your store after your go-live, request that they be mapped to warranty plans.
- Reintegration - Request a reintegration with the Extend platform. Generally this follows a website theme change, eCommerce platform transition, or any major shifts in your store that may affect the overall functionality of the Extend integration.
- Technical - Route a technical question to our solution engineering team.
- General/Other - If your request doesn't quite fit into any of the above categories, or for any general questions, use the General/Other option.
- Fill out the How can we help you? field with a description of your question, issue, or request. Please be as detailed as possible!
- Once you have completed the form, click Send. You will hear back from an Extend representative shortly.
Updated 9 months ago