You can use the Support button in the Merchant Portal at any time if you have a question, issue, or request related to your Extend integration or Merchant Portal account.
- Log into the Merchant Portal
- On the top navigation bar, click on ?
The Support button can be accessed from any page in the Merchant Portal. You can find it at the top right hand section in the top navigation bar.
- Your Email address will be auto-populated. Feel free to add your Phone Number (optional) if that is your preferred method of contact.
- Select your Type of Request. Select Business for questions related to feature enablement or business performance, and Technical for website/integration-related questions and requests.
- Fill out the How can we help you? field with a description of your question, issue, or request. Please be as detailed as possible!
- Once you have completed typing up your request, click Send. You will hear back from an Extend representative shortly.
Updated 4 months ago