Request Support from Extend

Have a question or issue? Submit a request from within the Merchant Portal.

You can use the Support button in the Merchant Portal at any time if you have a question, issue, or request related to your Extend integration or Merchant Portal account.

Request Support from Extend

  1. Log into the Merchant Portal
  2. On the top navigation bar, click on ?



The Support button can be accessed from any page in the Merchant Portal. You can find it at the top right hand section in the top navigation bar.

  1. Your Email address will be auto-populated. Feel free to add your Phone Number (optional) if that is your preferred method of contact.
  2. Select your Type of Request. Select Business for questions related to feature enablement or business performance, and Technical for website/integration-related questions and requests.
  3. Fill out the How can we help you? field with a description of your question, issue, or request. Please be as detailed as possible!

  1. Once you have completed typing up your request, click Send. You will hear back from an Extend representative shortly.