Get Help

Have a question or issue? Visit the Help Center or Submit a Ticket.

Click the Help icon in the top navigation bar to access our Help Center or Submit a Ticket.

Visit the Help Center

Click the Help Center button to visit the Extend Help Center home page, or go directly to one of the most common help topics.

On the Help Center home page, search for a topic or access help articles within predefined topics.

Submit a Support Ticket

From the Help menu, click Contact Us.

Fill out the Contact Us form with as much information as possible.

  • Your Name and Email address will be auto-populated, as well as your Store Domain Name. Feel free to add your Phone Number (optional) if that is your preferred method of contact.
  • Select your Type of Request:
    • Billing - Report payment or billing concerns related to your account.
    • Product Mapping - Report issues with warranty plans mapped to your product catalog and product categories. If you've added new products to your store after your go-live, request that they be mapped to warranty plans.
    • Reintegration - Request a reintegration with the Extend platform. Generally this follows a website theme change, eCommerce platform transition, or any major shifts in your store that may affect the overall functionality of the Extend integration.
    • Technical - Route a technical question to our solution engineering team.
    • General/Other - If your request doesn't quite fit into any of the above categories, or for any general questions, use the General/Other option.
  • Fill out the How can we help you? field with a description of your question, issue, or request. Please be as detailed as possible!
  • Once you have completed the form, click Send. You will hear back from an Extend representative shortly.