Get Help

Click the Help icon in the top navigation bar to access our Help Center or Submit a Ticket.

Visit the Help Center

Click the Help Center button to visit the Extend Help Center home page, or go directly to one of the most common help topics.

On the Help Center home page, search for a topic or access help articles within predefined topics.

Submit a Support Ticket

From the Help menu, click Contact Us.

Fill out the Contact Us form with as much information as possible.

• Your Name and Email address will be auto-populated, as well as your Store Domain Name. Feel free to add your Phone Number (optional) if that is your preferred method of contact.
• Select your Type of Request:
  • Business Success - Contact a member of our Merchant Success Team about our partnership or program.
  • Billing/Invoicing - Report payment or billing concerns related to your account.
  • Product Mapping - Report issues with warranty plans mapped to your products and categories.
  • Contract Questions - Report issues with contracts for Product or Shipping Protection.
  • Technical Support - Report technical issues that may be affecting Offers and Orders.
  • Reintegration Request - Request a reintegration with the Extend platform. This may be required due to a website theme change, eCommerce platform transition, or any major shifts in your store that may affect the overall functionality of the Extend integration.
  • Repairs Support - Report issues with claims fulfillment-related repairs.
  • Virtual Card - Report issues with claims fulfillment-related replacements using a Visa virtual card.
  • General/Other - If your request doesn't quite fit into any of the above categories, or for any general questions, use the General/Other option.
• Fill out the How can we help you? field with a description of your question, issue, or request. Please be as detailed as possible!
• Once you have completed the form, click Send. You will hear back from an Extend representative shortly.