Extend Collaborator Permissions

Setting the correct permissions for [email protected] in your Shopify store.

In order for Extend to be able to do upgrades to the Extend app and troubleshoot any issues your store may encounter, please ensure the Extend Integrations user ([email protected]) has all the needed permissions. The video below will walk you through the steps to ensure the proper permissions are set:

If the Extend Integrations user isn't currently included as a Collaborator in your store, please create a support request here and we can send a collaboration access request. Once we have requested Collaborator access, you will find that request in the Settings > Users and Permissions > Collaborators section of the Admin backend.

When following these steps, you will provide access to the following settings in your store:


  • Orders
  • View Products
  • Customers
  • Discounts


  • Manage Settings

Online Store

  • Themes

Apps and Channels

  • Manage and Install Apps

Once our Extend Integrations user has these permissions, we will be able to do Extend app upgrades and troubleshooting whenever these are needed.