Installing the Extend App


This guide will walk you through:

  • Adding the Extend Product Protection App to your Shopify store
  • Setting up your Extend Account
  • Configuring the app for your Store
Estimated time of completion: 10 mins


If this is your first time using Extend

Please be sure to reach out to our team here to request a store review. This initial step can take 1-2 days for our team to complete so it is important to kick this step off as soon as you can.

Add the Extend App

  1. Find the Extend app on the Shopify App Store.

  2. Click on the Install button.

  1. To confirm, click on the Install button inside your Shopify admin

Setting up your Extend Account

After installing the Extend App you will be taken to Okta to create your Extend account.

  1. Once you install the app successfully, you should be taken to a login page that instructs you to check your email.
  1. Look for an email with the subject Welcome to Extend! and click on the Activate Extend Account button.
  1. You will be asked to set a password and also have the option to set up two-factor authentication. Follow the steps accordingly.
  2. Once you've set your password, you will see a button to connect the app to your new Extend account. Click Connect to proceed.
  1. If the account was connected successfully, you will be taken to

Excellent! The setup is complete and you can let our team know we can start mapping your products to protection plans.

Contact Us

If you come across any issues during the installation, you can reach out to [email protected]

If you have not spoken to one of our account executives, you can do so by filling out the Demo Request form here This will let us know that we can review your business and work towards the mapping of your warrantable products. This process will take 1-2 days.

Once we follow up with you we will request that you please send us links to 3-5 products and the corresponding SKUs for us to map to plans. These products will be useful during integration and testing. We highly recommend sending us products that are representative of the different categories and types of products on your site. If applicable to your site, please include a product with multiple variants to ensure your integration takes that into account.

It is worth noting that until the products have been mapped to warranties the offers will not render on pages so this is a reasonable time to pause the integration while our team works on your mapping request.